Privacy Policy

This policy explains how Attention Detailing handles personal information. We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

We collect only what we need to quote and carry out work on your vehicle: your name, phone number, email address, and details about the vehicle and the service you are after. If you send us photographs of your vehicle, we collect those too.

How we use it

Your information is used to respond to your enquiry, prepare a quote, book and carry out the work, and contact you about that job. We do not sell your information, and we do not pass it to third parties for marketing.

Who we share it with

We share personal information only where it is necessary to run the business, such as with service providers who host this website or handle enquiry forms on our behalf, or where we are required to by law.

Storage and security

We take reasonable steps to protect the information we hold from misuse, loss and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Photographs of your vehicle

We may photograph work we carry out and use those photographs to show our work on this website and on social media. Photographs are of the vehicle, not of you. If you would prefer we did not photograph your vehicle, or you want an image removed, tell us and we will honour it. Number plates are obscured on request.

Cookies, analytics and advertising

This website uses Google Tag Manager, Google Analytics and Google Ads. These services set cookies and collect information such as the pages you visit, the device and browser you use, your approximate location, and whether you arrived from one of our ads. We use this to understand how the site is used, to measure which ads lead to enquiries, and to show our ads to people who have visited the site before.

When you send a quote request, we may share your email address and phone number with Google in a hashed (scrambled) form so Google Ads can match the enquiry to an ad click. Google does not receive the rest of your request.

Google processes this information under its own privacy policy at policies.google.com/privacy. You can turn off personalised ads at adssettings.google.com, opt out of Google Analytics with the browser add-on at tools.google.com/dlpage/gaoptout, or block or delete cookies in your browser settings. The site still works without them.

Access and correction

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us and we will action the request.

Complaints

If you think we have mishandled your personal information, contact us first and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

Attention Detailing
Unit 2, 39–47 Lawrence Drive, Nerang QLD 4211
Phone: 0481 171 394
Email: info@attentiondetailing.com.au